Why did ToysR US go out of business?

Mostly because of this: Can you buy online and pickup in store? The short answer is no.

Once upon a time, I tried to stop by Toys R Us and pick up something for my child. Picked up the box, walked to the front registers, and the insanity began.

• Me: "I saw this at ToyRus.com for 10 dollars less, can I get that price?"
• Them: "No, we don't price match"
• Me: "You don't price match yourself"
• Them: "No sir"
• Me: "Ok, let me use my iPhone to order it online and pick up in-store, You know how ridiculous this is right?"
• Them: "I don't make the policy"
• Me: "Should I carry this over to Customer Service, because that's where I'll need to pick it up."
• Them: "I'll carry it for you" (I enter my info, pick my store, and guess what, it's out of stock!)
• Me: "I'm holding the product, yet it's out of stock at your store."
• Them: "Yes sir, when it's the last one, it's out of stock"
• Me: "You know how ridiculous this is right".
• Them: "I don't make the policy"
• Me: "So I can't buy this for the online price, even though it's in stock here."
• Them: "I don't make the policy"
• Me: "Well, I guess you will lose $40 instead of only $10, I'll just pay $1 more from Amazon.com"
• Them: "I don't make the policy"
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I would like to know who failed Marketing and Economics and made these policies.